ORDER INFO

When will my order arrive?

All pieces that are in stock will be mailed within 24 hours of you placing the purchase.

For any pieces out of stock you will receive our email with the timeline for delivery as all of our product are handcrafted. It will take from 10-14 business days to produce out of stock pieces excluding shipping timeframes.

We are happy to accommodate our customers with the pieces made to order – please Contact Us directly for the custom order. The processing time is the same as for products out of stock.

We are able to expedite timelines for products that areout of stock or custom-made on a case-by-case basis. A 10% charge of the total order willbe added to your invoice in order to cover a rush procurement of materials and/or to moving your order up in the production schedule. Please Contact Us directly to discuss your needs and to get an estimate for lead time and shipping rates.

Do you provide gift wrapping?

All Talis Element jewelry is beautifully packaged in handmade wooden boxes, produced by artisans in Bosnia. All Packages are gift-wrapped and some of the pieces come with a printed brochure about the story associated with your purchase. For additional details please refer to Free Gift Wrapping

What forms of payment do you accept?

We accept all major credit cards, PayPal and Amazon Payments.

Will I have to pay sales tax?

All NY retail customers are subject to NY state and city sales tax. For all other domestic purchases, the sales tax laws have been recently changed, so if sales tax is required, our website will automatically calculate the amount and add it to your total.

JEWELRY CARE

How should I care for my jewelry?

Please see our jewelry care guidelines Jewelry Care

WHOLESALE

Do you accommodate wholesale pricing for the stores?

Yes, please email us at sales@taliselements.com for wholesale line sheets and further information.